Standard Return Policy
With our simple returns process, you can shop online worry-free.
If something doesn’t work out, you can send most items back within 30 days of delivery.*
Start the return process within 30 days of receiving your item with all original product inserts and accessories.
You’ll receive a shipping label via email to print, attach and drop your return item at the UPS, FEDEX, and USPS
Ship the product as soon as possible so it arrives at our facility within 40 days of receipt of the item. (See Product-Specific Return Policies for exceptions)
We will refund the full cost of the merchandise and shipping charges if the return is a result of our error or defective product.
You can expect to receive your refund within three weeks of shipping your package back to us. In many cases the you will receive a refund sooner, but we estimate three weeks based on these factors:
The time required for return shipping (up to 10 days)
Product inspection at our returns facility (up to 4 business days)
Processing from your financial institution (up to 7 business days).
You will be notified via email with the details of the refund and we will issue the refund back to the form of payment used to make the purchase.
If an incorrect quantity of product or other ordering error is made on your part, the returned items will be subject to a 20% restocking fee, which will be deducted from your refund.
NOTE: Mystiana accepts no responsibility, regardless of value, for untrackable or uninsured items. UPS, FEDEX, and USPS each have different tracking and insurance policies. For more information, please contact your preferred carrier.