Shipping & Delivery


Shipping & Delivery

What is Mystiana’s delivery policy?
Mystiana offers free 3-day delivery on thousands of everyday essentials.
Items shipping as freight may take 3 to 5 days to arrive.

To make sure we can get items marked with 3-day delivery to you in three days, you need to place your order by 2pm in the time zone to which your package is being shipped. Keep in mind that three days means three business days, so orders placed on Friday, Saturday or over major holidays may take longer to ship. There’s no standard delivery on Sunday or major holidays.

To make sure we can get items marked with 3-day delivery to you in three days, you need to place your order by 2 pm in the time zone to which your package is being shipped. Keep in mind that three days means three business days, so orders placed on Friday, Saturday or over major holidays may take longer to ship. There’s no standard delivery on Sunday or major holidays.

We can’t control delays caused by carriers, information errors, changes to orders, or bad weather. But if you ever feel like a delay is our fault, or even if you’re just worried about where your stuff is, please reach out and we’ll see what we can do to help.

Where does Mystiana ship?
We only ship to the 48 contiguous U.S. states and the District of Columbia right now. If you’re in Alaska or Hawaii, which are both amazing places, we’re sorry and we want to be shipping there as soon as we can.

Where do my Mystiana packages ship from?
Mystiana orders are delivered either from the warehouses of our retail partners or from our fulfillment centers. Mystiana selects retailers that can fulfill your shipment in the most efficient, cost-effective way.

Your order may occasionally be fulfilled by a retailer other than the one stated at checkout, but you will always pay the same price.

Why do I sometimes get a box from Mystiana and sometimes from a different retailer altogether?
Mystiana selects the retailer that can most efficiently fulfill your order. When it’s most cost-effective for Mystiana to send you your items, you receive items straight from our warehouse in a Mystiana box. When we select a different retailer, you receive an item from that retailer in their packaging.

Sometimes I get a package from a different retailer with a packing slip and invoice that show different prices or shipping charges for the products I bought than what I paid on Mystiana. Why is that?
When one of our retail partners fulfills your Mystiana order, the price you pay is what you saw on Mystiana. Sometimes our partners sell those items at different prices on their own sites, and that’s what shows up on the invoice. Visit the Order History page in the Account section of the site to see the complete, correct details of what you paid for items purchased at Mystiana, along with the savings you earned.

When I get a package from a non-Mystiana retailer for an item bought at Mystiana, sometimes the invoice lists a credit card, billing address, or email address that are not mine. Why is that?
Your order may occasionally be fulfilled by a retailer other than the one stated at checkout, but you will always pay the same price. In those cases, we purchase the item ourselves on your behalf: Your privacy is important to us, and we would never share your personal information with a retailer with whom you had not agreed to share it.

How does delivery work for over sized items like furniture and appliances?
When you order an over sized item, Your shipment will be delivered to your doorstep.